Maritime & offshore connectivity — run it like an SLA service, not a set of vendors.
Orbit standardises how multi-bearer comms is monitored, escalated, reported, and improved across a fleet or asset group. We keep the story simple: predictable uptime, controlled costs, happier crews, and fewer “mystery outages”.
Crew welfare without cost chaos — controlled, measurable, and scalable.
Since Starlink and high-throughput LEO became normalised, the expectation shifted. Owners want to spend less per vessel (or at least stop bill shock), while seafarers want more access because they’re away for long periods. Orbit supports this trade-off with policy, self-service, and reporting.
- Self-service access model (portal-style experience).
- Consumption controls: quotas, policies, and guardrails.
- Clear separation between operational traffic and welfare usage.
- Latency/loss/availability trends by vessel and time window.
- Degradation alerts (not only hard outages).
- Incident timelines tied to route/context for defensible reporting.
- Monthly pack: uptime, MTTR, incidents, actions.
- Recurring issue register (what keeps happening and why).
- Improvement plan per cycle: configs, thresholds, policies.
Offshore-grade service: higher demand, tighter SLAs, stricter governance.
Offshore operations (fixed or mobile) tend to be bandwidth-hungry and latency-sensitive. When comms impacts productivity or contractual obligations, off-hire risk becomes real — and the appetite to pay for resilience and stronger SLAs increases. Orbit is designed for that operating reality.
- Separation of operational, crew, and sensitive networks.
- Policy-first behaviour for critical apps and traffic classes.
- Audit-friendly operating model (tickets, actions, changes).
- Service desk triage + escalations aligned to criticality.
- Incident timeline with root cause notes and actions.
- Post-incident review cadence and improvement tracking.
- Defined primary/backup behaviours across bearers.
- Degradation detection (latency/loss thresholds).
- Governance packs for leadership: what happened, what we did, what improves next.
One control plane. One SLA. One partner.